Once orders are placed, deliveries shall be made within 0-4 business days, depending on your location. Your patience is highly appreciated. Please ensure that the address indicated is correct. Orders within Nairobi made on WhatsApp are sent out via either Uber Courier or Wells Fargo. Orders made online are sent out via Wells Fargo.

Expect slight delays during sales periods, weekends, & holidays.

For international orders, please indicate your correct address. Packages should be delivered in 7-14 Business Days.

In case of any problems during payment, please email us at sales@nalelahairandbeauty.com so that we can assist. ​ If you have any inquiries about our shipping zones, don’t hesitate to reach out!

For all orders made online, payments are made through our payment getaway iPay, through which you can pay via Mpesa, Airtel, Equitel, Pesalink or Card. For other payment methods OR pay on delivery, please reach out via Whatsapp.

ALL SALES ARE FINAL. Due to the nature of these product, refunds will not be issued. Hair, lingerie, lashes and skincare products cannot be resold after being handled or worn by the buyer. Returns are only accepted when you have received the wrong items.

We are dedicated to giving you the highest level of service. Feel free to reach out anytime on Whatsapp via +254708615889.

We value the trust you have put in us and would never sell your data to other parties.

Please reach out on Whatsapp +254708615889 to get our wholesale price list.